Disney Cruise Lines
- Implemented direct strategies using this business intelligence to positively affect cast members and Guest.
- Evaluated training and development needs of the team and recommend and provide appropriate training tools to mentor each direct report to achieve their professional goals through these programs.
- Identified qualified external/internal sales and marketing professionals, and maintain talent bank of names for future reference.
- Created and conducted creative ideas to keep the guest and Crew Members engaged.
- Maintained high level of knowledge of the competition’s product.
- Met with direct and indirect supervisor monthly to chart progress, adjust/adapt to market changes and shift strategies as deemed necessary.